Start Handling Crucial Confrontations Better and Everything Gets Betters

Crucial Confrontations: 2-page Course Outline Download Training Brochure

Crucial Confrontations: 8-page Course Outline Download Training Brochure

Behind the problems that routinely plague organizations, teams, and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly—and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and performance plummets.

New research demonstrates that these disappointments aren't just irritating—they're costly—sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces.

Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior draws from over 10,000 hours of real-life observations to teach you the core management skills for achieving individual, team and organizational excellence. By applying the book's step-by-step approach to dealing with motivation and ability issues, you'll be better able to solve problems, confront and manage gaps and ultimately achieve higher levels of performance.

John Bourke recently wrote a concise overview of the key points of Crucial Confrontations, published in Facility Manager, the official magazine of the International Association of Assembly Managers, Inc.

Books & More—Discover our 2nd New York Times bestseller Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. Download a brief overview and chapter sample. Order copies online. Get the book on CD (or tape). Purchase the on-the-road Audio Companion (six-CD set) to take your understanding to the next level.

Web Seminars—Be our guest at a free conference call with one of our Principal Associates or one of the authors of Crucial Confrontations. Spend an hour learning from a leading expert in the field of organizational development and human performance, and review the timely, essential topic of crucial conversations. Learn. Ask questions. Enjoy.

Executive Briefings—Every individual, team, and organization faces disappointment. A coworker misses a deadline, a boss fails to live up to an expectation, or a direct report just plain behaves badly. In short, people make promises, break them-and then bad things happen. Welcome to the world of interdependence and ambiguity. But then again, not everyone responds to disappointment in the same way. How people respond makes all the difference. We know this because we've been tracking top performers for over two decades. Join us at a two-hour executive briefing in your area and discover a rapid and sustainable solution to your pressing problems.

Book Events—This three-hour event delivers an insightful and entertaining overview of Crucial Confrontations to public and private audiences.

Training Course—Join peers from other organizations in our two-day training course. These seminars teach a proven method for creating accountability, improving performance, and ensuring execution. Class instruction aims at mastery-cognitive and behavioral. All exercises help participants boost job performance and enhance individual skills.

Trainer Certification—Training professionals and leaders can become certified to deliver and facilitate Crucial Confrontations training to their organizations (Training Course attendance is a prerequisite).

Training Course + Trainer Certification Combo—Complete your prerequisite training and get your certification underway in one four-day effort.

In-house Training—Our events and training courses are ideal for company meetings and private training events. Led by VitalSmarts Certified Trainers (or by Master Trainer, John Bourke), consider this approach for rolling training out to your organization.